Uptime

Also called: downtime, outage, outages, SLA, service level agreement, availability, status page

The share of time a service is working and reachable. Providers often promise a level of uptime in a service level agreement, or SLA, and usually owe a credit on the bill when they miss it. Common Paper publishes a free, standard template for an SLA (Service Level Agreement).

For example: An SLA promises 99.9 percent uptime each month. In a 30-day month that allows about 43 minutes of downtime.

Connects to 8

Hosting Concept
Cloud provider Concept
Backup Concept
Managed service Concept
Common Paper Tool
Graceful degradation Concept
Observability Concept
Cloud service agreement Concept