Concept · Business and metrics

Standard operating procedure

Also called: SOP, SOPs, standard operating procedures, playbook, runbook

Written step-by-step instructions for doing a routine task the same way every time. Clear SOPs are often the starting point for automating a task.

For example: A clinic writes an SOP for checking in patients, then uses it to decide which steps an AI assistant could handle.

Connects to 3

• Change management Concept
• Human in the loop Concept
• Agent skills Concept