# SaaS

Concept · [Business and metrics](https://ecosystem.samcarlton.com/business)

Also called: software as a service, subscription software

Software as a service. Software that customers use over the internet and pay for on a repeating basis, instead of buying it once.

**For example:** A gym pays 80 dollars every month to use an online member-management tool. That tool is SaaS.

## Connects to (30)

- [MRR](https://ecosystem.samcarlton.com/mrr): Monthly recurring revenue.
- [Cloud](https://ecosystem.samcarlton.com/terms/cloud): Computers and storage that you rent over the internet from a large provider, instead of owning the machines yourself.
- [Business model](https://ecosystem.samcarlton.com/business-model): How your company makes money: who pays, what they pay for and how often.
- [ARR](https://ecosystem.samcarlton.com/arr): Annual recurring revenue.
- [B2B / B2C](https://ecosystem.samcarlton.com/b2b-b2c): Who you sell to.
- [Per-seat pricing](https://ecosystem.samcarlton.com/per-seat-pricing): A way to charge for software where the customer pays for each person who uses it.
- [Terms of service](https://ecosystem.samcarlton.com/terms-of-service): The legal agreement between a service and the people who use it.
- [Stripe](https://ecosystem.samcarlton.com/stripe): A payments platform.
- [Slack](https://ecosystem.samcarlton.com/slack): A team chat tool owned by Salesforce.
- [ERP](https://ecosystem.samcarlton.com/enterprise-resource-planning): Enterprise resource planning.
- [Multi-tenancy](https://ecosystem.samcarlton.com/multi-tenancy): One copy of a software system serving many customer organizations at once, with each one's data kept separate.
- [Indie hacker](https://ecosystem.samcarlton.com/indie-hacker): Someone who builds and runs a small software business on their own or with a tiny team, usually without outside investors.
- [Notion](https://ecosystem.samcarlton.com/notion): A workspace app for notes, documents, wikis, task lists and simple databases, shared with a team.
- [Basecamp](https://ecosystem.samcarlton.com/basecamp): A project management and team communication tool made by 37signals.
- [Google Workspace](https://ecosystem.samcarlton.com/google-workspace): Google's paid set of work apps for a company: Gmail on the company's own domain, Calendar, Drive, Docs, Sheets and Meet, with admin…
- [Google Calendar](https://ecosystem.samcarlton.com/google-calendar): Google's online calendar for scheduling events and meetings, inviting others and sharing availability.
- [Google Docs](https://ecosystem.samcarlton.com/google-docs): Google's online word processor.
- [Cal.com](https://ecosystem.samcarlton.com/cal-com): Open-source scheduling software.
- [Genesys](https://ecosystem.samcarlton.com/genesys): A software company whose platform runs customer contact centers: phone, chat and email queues, routing and reporting.
- [Salesforce](https://ecosystem.samcarlton.com/salesforce): A large company whose main product is software for tracking customers, deals and sales teams, a kind of tool called a CRM.
- [Kindful](https://ecosystem.samcarlton.com/kindful): Donor management software for nonprofits, used to track donors, gifts and communications.
- [Google Classroom](https://ecosystem.samcarlton.com/google-classroom): Google's free tool for teachers to share assignments, grade work and talk with students.
- [Blackboard](https://ecosystem.samcarlton.com/blackboard): Software colleges use to run online courses, with assignments, grades and class materials.
- [Planning Center](https://ecosystem.samcarlton.com/planning-center): Software for churches to manage people, volunteers, services, giving, groups and check-ins.
- [TaxDome](https://ecosystem.samcarlton.com/taxdome): Practice management software for accounting and tax firms, with a client portal, workflows, documents and billing.
- [Buildertrend](https://ecosystem.samcarlton.com/buildertrend): Project management software for home builders and remodelers, covering schedules, budgets and client communication.
- [Tulsa Salesforce User Group](https://ecosystem.samcarlton.com/tulsa-salesforce-user-group): A Salesforce Trailblazer Community Group in Tulsa that holds talks, release-notes reviews and socials for people who use Salesforce.
- [Oklahoma Salesforce Community](https://ecosystem.samcarlton.com/oklahoma-salesforce-community): An Oklahoma City user group for people who want to improve their Salesforce skills.
- [Cloud service agreement](https://ecosystem.samcarlton.com/cloud-service-agreement): A contract between a company that sells cloud software and a business that buys it.
- [Order form](https://ecosystem.samcarlton.com/order-form): A short document that records one purchase under a contract already in place: what the customer buys, how many users or units, the fees…

Map view: https://ecosystem.samcarlton.com/saas