# Observe.AI

Tool · [Standard tools and platforms](https://ecosystem.samcarlton.com/tools)

Also called: Observe AI, ObserveAI

Software for customer contact centers that uses AI to [transcribe](https://ecosystem.samcarlton.com/speech-to-text) and analyze calls and to assist or automate [agents](https://ecosystem.samcarlton.com/ai-agent).

**For example:** A call center uses Observe.AI to find which calls ended with an unhappy customer.

Official site: <https://www.observe.ai>

## Connects to (4)

- [Speech-to-text](https://ecosystem.samcarlton.com/speech-to-text): Software that turns spoken words into written text.
- [AI agent](https://ecosystem.samcarlton.com/ai-agent): An AI tool that does more than answer a question.
- [Genesys](https://ecosystem.samcarlton.com/genesys): A software company whose platform runs customer contact centers: phone, chat and email queues, routing and reporting.
- [AI chat assistant](https://ecosystem.samcarlton.com/chatbot): A finished app where a person types or talks to an AI model and gets replies in conversation.

Map view: https://ecosystem.samcarlton.com/observe-ai