Tool · Standard tools and platforms

Observe.AI

Also called: Observe AI, ObserveAI

Software for customer contact centers that uses AI to transcribe and analyze calls and to assist or automate agents.

For example: A call center uses Observe.AI to find which calls ended with an unhappy customer.

Official site: observe.ai

Connects to 4

• Speech-to-text Concept
• AI agent Concept
• Genesys Tool
• AI chat assistant Concept