# Genesys

Tool · [Standard tools and platforms](https://ecosystem.samcarlton.com/tools)

Also called: Genesys Cloud, Genisys

A software company whose platform runs customer contact centers: phone, chat and email queues, routing and [reporting](https://ecosystem.samcarlton.com/dashboard).

**For example:** A startup selling AI call [summaries](https://ecosystem.samcarlton.com/secondary-source) builds an [integration](https://ecosystem.samcarlton.com/terms/api) with Genesys because its customers' call centers run on it.

Official site: <https://www.genesys.com>

## Connects to (4)

- [SaaS](https://ecosystem.samcarlton.com/saas): Software as a service.
- [API](https://ecosystem.samcarlton.com/terms/api): Application programming interface.
- [Observe.AI](https://ecosystem.samcarlton.com/observe-ai): Software for customer contact centers that uses AI to transcribe and analyze calls and to assist or automate agents.
- [Twilio](https://ecosystem.samcarlton.com/twilio): A cloud service developers use to send and receive text messages, phone calls and email from their apps through an API.

Map view: https://ecosystem.samcarlton.com/genesys