# Change management

Concept · [Business and metrics](https://ecosystem.samcarlton.com/business)

Also called: organizational change, change adoption, adoption

Planning and supporting the people side of a change, such as a new tool or process, so staff actually adopt it.

**For example:** A company rolls out an AI tool with training, a few internal champions and a feedback channel, instead of just sending a [login](https://ecosystem.samcarlton.com/authentication).

## Connects to (3)

- [AI literacy](https://ecosystem.samcarlton.com/ai-literacy): Enough understanding of AI to use it well and safely: what it is good and bad at, how to write a prompt, how to check its work and what…
- [AI use policy](https://ecosystem.samcarlton.com/ai-use-policy): An organization's rules for which AI tools its people may use and what information they may put into them.
- [Standard operating procedure](https://ecosystem.samcarlton.com/standard-operating-procedure): Written step-by-step instructions for doing a routine task the same way every time.

Map view: https://ecosystem.samcarlton.com/change-management