# Business process outsourcing

Concept · [Business and metrics](https://ecosystem.samcarlton.com/business)

Also called: BPO, BPOs, outsourcing, call center outsourcing

Hiring an outside firm to run a business function, such as customer support, billing or data entry.

**For example:** An airline contracts a BPO to staff its overnight customer-service phone lines.

## Connects to (3)

- [Managed service provider](https://ecosystem.samcarlton.com/managed-service-provider): An outside company that runs part of another organization's technology for a monthly fee, such as its computers, network, security or help…
- [Omnichannel](https://ecosystem.samcarlton.com/omnichannel): Handling a customer across every channel, such as phone, email, chat, text and in person, as one connected experience with shared history.
- [Sentiment analysis](https://ecosystem.samcarlton.com/sentiment-analysis): Using software to classify the tone of text or speech, such as positive, negative or neutral, often across many customer messages at once.

Map view: https://ecosystem.samcarlton.com/business-process-outsourcing