Concept · Business and metrics

Business process outsourcing

Also called: BPO, BPOs, outsourcing, call center outsourcing

Hiring an outside firm to run a business function, such as customer support, billing or data entry.

For example: An airline contracts a BPO to staff its overnight customer-service phone lines.

Connects to 3

• Managed service provider Concept
• Omnichannel Concept
• Sentiment analysis Concept